How can I help?
The common questions are below. For anything else, email [email protected] and I will reply myself, usually within a day.
Why is my book not translating?
Zaban translates a book as you read it, a few pages at a time. While a part is being prepared the page says “Preparing this part…”, which usually takes a few seconds and sometimes up to a minute. A book nobody has read in your language yet can take longer to get started.
If a page says “Part of this page could not be translated”, tap Retry. If it keeps failing, close the book and open it again.
The free plan includes three new book translations a month. Once you have used them, the books you already started keep working and new ones open next month.
For a document you uploaded: one of the two languages has to be English, and a scanned PDF with no text in it or a password protected file cannot be read.
Still stuck? Email [email protected] with the book title and the language and I will look at it.
Where are my books?
Your books are on the Dashboard, the first tab. The book you read last is at the top under “Pick up where you left off”.
If your shelf is empty, check which email you logged in with. Every email address is its own account, so books you started with one address will not show up under another. Your address is shown at the top of the menu behind your initial.
“Remove from library” hides a book and keeps your progress. If you removed one by mistake, email [email protected] and I will put it back. Documents you uploaded yourself are deleted when you remove them.
Do I need to pay?
No. The Free Edition includes reading in every language, the dictionary, pronunciation, flashcards and daily study, with three new book translations a month.
A paid membership adds Hamzaad, the AI tutor in the reader, and unlimited books. The current price is on the Plan & billing page.
How do I cancel my membership?
Open Plan & billing and tap Manage billing. You can cancel there, and the plan stays active until the end of the period you paid for. Forgot to cancel and did not use it? Email [email protected] and I will sort it out.
I did not get my login code.
Zaban logs you in with a six digit code sent by email. It can take a minute, so check your spam folder too. Codes only go to addresses that already have an account, so if nothing arrives, check the spelling of your email or create an account first.
How do I change the language I am learning?
Open Reader settings and change the language you are learning. To switch a single book, open it and use the language settings in the reader toolbar.
Can I read my own books?
Yes. On your shelf, tap “Or upload a document of your own”. Zaban reads EPUB, PDF, Word (.docx), .odt, .txt, Markdown and HTML files up to 20 MB. Only upload books you have the right to use.
A translation looks wrong.
Please tell me. Email [email protected] with the book, the page and what looks off. A screenshot helps.
Can I use Zaban on my computer and my phone?
Yes. Log in with the same email at zaban.online and in the app and you will see the same books, progress and flashcards.
How do I delete my account?
Use the account deletion page, also linked from your Profile. Your account and everything in it is deleted within 30 days.
Write to me.
Questions, bugs, ideas or a book you want to read: [email protected]. Every message gets read.
Kevin, founder of Zaban